Job Description

Position: Store
Manager   
                      
Industry - Retail (Optical)
Location: Abu Dhabi      
     Nationality
& Gender: Open, Male/Female



PROFILE


• 5 to 8 years ‘of experience in a retail environment, with
a minimum of 2 years directly managing teams & with a track record of
fulfilling store financial targets


• Previous work experience should be with a strong brand
/format


• Preferably a Bachelor’s degree in Business Management or
related areas


• Sharp numerically, with an ability to analyze data
/identify trends & opportunities


• Proven experience in high levels of customer interactions


• Strong verbal & written communication skills with
command over English language


• Desire to inspire & influence team with a high level
of integrity and professionalism


• Technology savvy, agile, creative & a quick to adapt
to changes.

 



JOB DESCRIPTION

 



The Store Manager orchestrates the performance of the retail
store and the crew towards excellence and triumphs on all dimensions. S/He is
the Brand Ambassador, with well-rounded skills, high levels of passion, focus,
determination and service orientation.
As an effective leader, guides, coaches
and develops the retail team of sales and optometrists.


 


1. Sales

• Meeting and exceeding sales, individual and store(s)
targets

• Ensuring growth, higher sales conversions, improving
consistently on other store performance indicators

• Managing store promotions and retail discounts, within set
parameters .

2. Brand Ambassador

• Carrying authentic passion and belief in the concept and
the brand

• Developing and maintaining personalized customer
relationship, on an on-going basis

• Effectively analyzing business to ensure customer
continuity


• Engaging with current & prospecting new customers by
using CRM and other tools/leads


• Acquiring In-depth product knowledge of brands and a good
knowledge level of competing brand(s)

 



3. Retail Focus

• Acquiring and sharing evolving market trends and
competitive activities


• Managing the day to day running of the store flawlessly


• Ensuring adequate stock levels at all times, minimizing
stock out situations


• Ensuring highest level of store upkeep, hygiene and visual
merchandising standards


• Capturing and submitting data and reports accurately.

4. Team Management


• Developing a cohesive, fully trained & motivated team
to deliver superior customer service on a consistent basis


• Leading by example reflecting the values of the brand,
integrity and discipline


• Supervising and managing assigned store(s) but also
filling in for staff while on the shop-floor, personally dealing with
‘Key/Valuable customers’


• Communicating and coaching the team on product, sales,
market & operational areas along with infusing high levels of energy .

5. Reporting and Head Office Liaison


• Providing a structured feedback to the Management on
opportunities for continuous improvement

• Playing an instrumental role in on-going development of
the boutique:
‘People’ and ‘Practices’


• Submitting timely reports, analysis, forecast &
sharing market intelligence


• Adhering to operational standards & Company policies

 

Required Knowledge, Skills, and Abilities

• pleasing personality
• good communication

Education + Experience

• Qualification: Degree